Tong Lo
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Conversational AI
2023
-> Prototyping
-> User engagement
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An interactive agent designed to help employees better understand and manage their back health
Engaging participants in real-time conversations to form a holistic visualisation of their back’s well-being profile in the workplace. The prototype was presented at the London Design Festival to quickly gather insights from the public.
Overview
Initial research (see AI X Design Lab) that there is a link between language and how people perceive their back health. Language has the potential to impact what people think their backs are capable of, risks of pain and potential course of action. This insight inspired us to create, and experiment with, a conversational AI, which could provide an accessible and personalised way for individuals to self-report their unique back pain experiences.
Development
The interactive agent powered by GPT-Mini (4o-mini) is designed to help employees better understand and manage their back health. Participants engage in real-time conversations with the model, which is fine-tuned based on our research on back health. The user interface (UI) was built using Figma and Python's Tkinter, offering an intuitive platform for users to explore health-related insights. The large language model (LLM) facilitates a continuous stream of dialogue to make research-backed recommendations accessible.
UI design ︎︎︎
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UI design ︎︎︎
Exhibition
Visitors were encouraged to interact with our Chatbot agent to form a visualisation of their well-being profiles. prompting questions to gather insights about their behaviours over the past two weeks. This provided them with a multilayered view highlighting areas that may need improvement as well as aspects that are positive across five main categories: movement, work environment, stress levels, posture, and workload. While the AI chatbot is still in the preliminary stages of development, it has provided a good opportunity to integrate both qualitative and quantitative research methodologies to try and provide a holistic understanding of back health at work.
Participant information ︎︎︎
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The cause of back pain at work is about more than just posture; movement, workplace setup, stress and more factors play a critical role. By visualising the impact of these factors as contributors to back pain, we aim to empower people to make informed decisions at work. The interface design aims to give form to the intangible behaviours that have an impact on an individual's health, creating the opportunity for them to make personalised, informed decisions about how to manage their back health in the future.
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Participant information ︎︎︎
The cause of back pain at work is about more than just posture; movement, workplace setup, stress and more factors play a critical role. By visualising the impact of these factors as contributors to back pain, we aim to empower people to make informed decisions at work. The interface design aims to give form to the intangible behaviours that have an impact on an individual's health, creating the opportunity for them to make personalised, informed decisions about how to manage their back health in the future.
